Return, Refund & Exchange Policy

At Aeora Rocks, every crystal, gemstone, and spiritual product is carefully inspected before dispatch. Due to the nature of our products and hygiene considerations, we follow a No Return & No Refund Policy.

1. No Return & No Refund

All purchases made on www.aeorarocks.in are final. We do not accept returns or provide refunds once an order has been delivered, except in cases where the product is received damaged, defective, or incorrect.

2. 3-Day Size Exchange Policy

We offer a size exchange only for eligible bracelet, ring, and wearable products where size variants are available.

• Exchange requests must be raised within 3 days of delivery.
• The product must be unused, unworn, and returned in its original packaging with all tags and accessories.
• The exchanged size is subject to stock availability.
• Personalized, custom-made, energized, or specially modified products are not eligible for size exchange.

3. Exchange Request Process

To request a size exchange or report a damaged/incorrect product, please contact us within 3 days of delivery.

Email: sales@aeorarocks.in
Phone: +91 98202 90144

Please provide:

• Order Number
• Reason for exchange/request
• Clear photos of the product and packaging (if damaged or incorrect)

Our support team will review your request and provide further instructions.

4. Shipping Charges for Exchange

• Customers are responsible for the shipping charges for sending the product back to us.
• The shipping cost for dispatching the exchanged product may also be borne by the customer unless otherwise communicated.
• A handling/restocking fee of ₹50 may apply where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery with supporting photographs.

After verification, Aeora Rocks will arrange a replacement or exchange at no additional cost to the customer.

6. Non-Exchangeable Products

The following items are not eligible for return, refund, or exchange:

• Custom-made or personalized products
• Energized or customized spiritual products
• Products showing signs of use, wear, or damage caused after delivery
• Products returned without original packaging or accessories
• Home décor items, crystal carvings, raw stones, and one-of-a-kind collectible pieces unless damaged during transit

7. Refunds

Refunds are not applicable under our standard policy.

Refunds, if approved due to exceptional circumstances such as an unavailable replacement for a verified damaged or incorrect product, will be processed to the original payment method within 7–10 business days after approval.

Aeora Rocks reserves the right to inspect all returned products before approving any exchange or exceptional refund request.